Hello Aisha, First, thanks for providing this opportunity to cooperate with you. Regarding the issues you mention, please allow us to clarify the following: 1. We manufacture the machine strictly according to your requirements. Before shipping, we sent you a test video showing that the machine function perfectly. 2. We fully understand your concerns about machine safety after consulting an electrician. Safety is always our top priority when manufacturing machines. The machine's voltage is completely customized according to your specific requirements, and there are no quality or safety hazards. We conduct comprehensive testing on each piece of equipment before shipment, including appearance, structure, and voltage safety, to ensure it meets export standards. We are a reputable business partner committed to long-term business. Please feel free to contact us if you have any further questions. We do not shirk responsibility, but we also do not accept unfounded accusations. Thank you!